Hello, I’m Ben Rowe. I'm a product designer, strategist and systems thinker with over 12 years of experience in UX & Product Design.

I’ve helped design and ship intricate products, led design teams, and built systems to bring clarity to messy problems. Currently, I'm designing AI-driven customer support experiences for Block (Cash App, Square).

Thanks for stopping by, and feel free to sign up to my newsletter, if you fancy.

I specialize in

Product Design
Designing with, and for AI
Systems & Sensemaking
Leading Through Design
Creative Play & Experimentation

Latest writing

The future belongs not to the fastest prompters, but to those of us who can balance digital acceleration with analog reflection

July 5, 2025

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